Frequently Asked Questions
Common questions about bookings, payments and our terms. For anything else, our travel advisers are a call or WhatsApp message away.
How do I pay for a booking?
Payments are processed securely through PayMob at checkout. Package and custom-package enquiries are quoted by a travel adviser, who sends a secure payment link once your itinerary is confirmed.
Can I cancel or change my booking?
Cancellation and change policies vary by package, hotel and airline fare rules and are shown before you pay. See our Terms & Conditions for the general policy, or contact your travel adviser for booking-specific terms.
How do refunds work?
Eligible refunds are returned to your original payment method via PayMob. Processing times depend on your bank, and any supplier-side cancellation fees are deducted first.
Do I need a visa deposit upfront?
Yes - visa applications require a non-refundable processing deposit per applicant before we submit your paperwork. The exact amount is shown on the visa detail page for your destination.
How do I reach a travel adviser?
Call or WhatsApp us using the links at the top of every page, or leave your details via "Request an advisor" on any package, and we'll call or email you back.
Where can I find your Terms & Conditions and Privacy Policy?
Our full Terms & Conditions cover bookings, cancellations and payments, and our Privacy Policy explains how we handle your data. You'll also see the Terms & Conditions again at checkout before you pay.